Support options

Paid Support and Maintenance

Our paid Support and Maintenance package provides a number of benefits including:

• Telephone support (Mon-Fri 9am-5pm AEST)
  
• Access to future updates and upgrades at no additional cost - allowing you to have access to the most up-to-date version.
• An additional 1600 Australia Government Bureau of Meteorology pluviograph rainfall data sets
• Access to music specialists for assistance on how to apply music to water sensitive urban design issues
• Additional support and tips documentation
• Dedicated forums
• All Standard Support options

Standard Support

Is available to all licences. It provides access to:

• Community site http://toolkit.ewater.com.au and email eGroup forums
• Online frequently asked questions and answers
• Telephone support through the 1300-5-WATER line for installation, licence and bug reporting only.

System requirements

music FAQ